This Privacy Policy describes how Mortgage AF LLC (NMLS #2260967), doing business as Miami Mortgage Help (“we,” “us,” or “our”), collects, uses, shares, and protects personal information when you visit our website, request our free guide/eBook, use our tools, contact us, or otherwise interact with our services.
Company: Mortgage AF LLC DBA Miami Mortgage Help
NMLS ID: #2260967
Address: 947 SW 87th Ave, Miami, FL 33174
Phone: (305) 400-2771
Website: MiamiMortgageHelp.com (and related pages)
1. Information We Collect
We may collect the following categories of information:
- Contact information — name, email address, phone number
- Inquiry details — whether you want to buy, refinance, or are researching; questions you send us
- Communication records — emails, call notes, form submissions, and related correspondence
- Technical data — IP address, browser type, device type, pages visited, referral source, and approximate location (from standard web logs/analytics)
- Marketing preferences — opt-in/opt-out status for emails or other communications
We do not require a credit card to request our free guide. If you later apply for a mortgage through our application process (including via MortgageAF.net), additional financial information may be collected as needed to process your loan inquiry under applicable lending and privacy rules.
2. How We Collect Information
- Forms on our website (for example, Free Guide / lead forms)
- Phone, email, SMS, or other direct contact
- Website tools and calculators (usage data; calculator inputs may be processed in your browser)
- Email marketing platforms we use (for example, MailerLite) when you subscribe or request content
- Cookies, pixels, and similar technologies used for analytics and site performance
3. How We Use Your Information
We use personal information to:
- Deliver the free Miami Mortgage Guide / eBook and related educational content
- Respond to questions and provide mortgage-related information
- Connect you with a licensed Mortgage AF specialist
- Follow up by phone, email, or text (where permitted and consistent with your consent)
- Operate, improve, and secure our website and tools
- Send service or marketing messages you have requested or consented to receive
- Comply with legal, licensing, and recordkeeping obligations
4. Communications Consent (Phone, Email, SMS)
When you submit a form on our site, you may consent to be contacted by Mortgage AF LLC DBA Miami Mortgage Help regarding your inquiry by phone, email, and/or text message. Message and data rates may apply. Consent is not a condition of purchasing any goods or services and is not a commitment to lend.
You may opt out of marketing emails using the unsubscribe link in those messages, and you may request that we stop calling or texting you by contacting us using the details below. Transactional or service messages related to an active request may still be sent where permitted by law.
5. How We Share Information
We may share information with:
- Service providers that help us operate our business (website hosting, email/SMS platforms such as MailerLite, analytics, form processing, IT support)
- Affiliated mortgage professionals / partners as needed to respond to your request (for example, processing an application through MortgageAF.net)
- Professional advisors (legal, compliance, accounting) under confidentiality obligations
- Authorities when required by law, regulation, legal process, or to protect rights and safety
We do not sell your personal information for money. We do not share your information with unaffiliated third parties for their own independent marketing without appropriate notice/consent where required.
6. Cookies & Analytics
Our site may use cookies and similar technologies to remember preferences, understand traffic, and improve performance. You can control cookies through your browser settings. Disabling cookies may affect some site features.
7. Data Retention
We retain personal information for as long as needed to fulfill the purposes described in this policy, provide services, comply with legal and regulatory requirements (including mortgage-related recordkeeping), resolve disputes, and enforce our agreements. Retention periods may vary by record type.
8. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Your Choices & Rights
Depending on applicable law, you may have rights to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion in certain circumstances
- Opt out of marketing communications
To make a request, contact us at (305) 400-2771 or via our Contact page. We may need to verify your identity before completing certain requests.
10. Children’s Privacy
Our services are directed to adults seeking mortgage information. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can delete it.
11. Third-Party Links
Our website may link to third-party sites (including MortgageAF.net application pages). We are not responsible for the privacy practices of those sites. Review their policies before submitting information.
12. Equal Housing & Licensing Notice
Mortgage AF LLC is a licensed mortgage broker (NMLS #2260967). Equal Housing Opportunity. This website is for informational and lead-generation purposes and is not a commitment to lend. All loans are subject to credit approval, property appraisal, and applicable program guidelines. You can verify licensing at NMLS Consumer Access.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the site after updates means you acknowledge the revised policy.
14. Contact Us
Mortgage AF LLC DBA Miami Mortgage Help
947 SW 87th Ave, Miami, FL 33174
Phone: (305) 400-2771
Contact page